Working when no customer is looking
A full-time real estate agent constantly works to improve client service.
As I mentioned last month, one of my favorite places to work is the Mercurys Coffee shop inside the Haggen store in Woodinville. What I’ve learned is that there is more to being a barista than taking orders and making drinks.
Every moment the baristas are not busy serving customers they clean. They scrub the floor, wipe down all surfaces, clean the equipment, and wash and polish the utensils of their trade.
When they don’t clean, they replenish the supplies, ranging from a variety of beans and teas to over 40 drink flavorings. They stock up on whipped cream, real milk, and soy milk, paper napkins, cups of different sizes – the list goes on. [Read more…]
Washington Seller Disclosure: 47 States require some sort of disclosure by the sellers of residential real estate and Washington is one of them. The disclosure, also known as Form 17, may well be the most complicated and controversial document in a residential real estate transaction.
- Too much information crammed into six pages
- Too many variables of circumstance
- Agents can’t help but are asked to enforce
- Court rulings put burden on buyers
- The missing fourth choice (no longer missing!)
The Washington Seller Disclosure Statement may explain why filling out certain forms has the appeal of a colonoscopy. Tiny type, too much in all caps, numerous asterisks, indentations, a plethora of boxes and a total of 99 questions are downright intimidating. The form is provided as a courtesy of the Northwest Multiple Listing Service that takes its content from the Revised Code of Washington. [Read more…]
West Bellevue Luxury Home for Sale – Sold
If you like traditional architecture and design, this West Bellevue luxury home is a must-see.
Upon seeing the home, one of my clients remarked: “This is the kind of house that makes you feel immediately at home. Even as a visitor you feel so much at home that you want everyone else to leave. Houses that make you feel that way are very rare.” Come experience this effect for yourself.
Located in one of the most desirable neighborhoods of the Seattle Eastside, the nearly 5,000 square foot (464 m2), three-story home features 5 bedrooms and 4 bathrooms. The home exudes elegance but not at the expense of comfort. Contemporary conveniences include a central vacuum system, central air conditioning, standby natural gas generator, security and automated watering systems and, most significantly, an elevator. [Read more…]
Made to order, one customer at a time
What is a real estate barista?
A real estate barista is a real estate agent who systematically performs at the highest possible level serving individual needs.
One of my favorite places to work is the Mercurys Coffee shop inside the Haggen store in Woodinville. The coffee and service are excellent. The baristas know what I do for a living and so do some of the patrons. There is much merit to consistency. These days, I hear more than once “It must be easy to sell homes in this market.”
True, all I need to do is put the home on the MLS from where it is syndicated to thousands of real estate websites. Because it is expected, I put up a sign, too. Homes listed in that minimal fashion get offers. In this overheated sellers’ market, everything sells eventually. [Read more…]