Working when no customer is looking
A full-time real estate agent constantly works to improve client service.
As I mentioned last month, one of my favorite places to work is the Mercurys Coffee shop inside the Haggen store in Woodinville. What I’ve learned is that there is more to being a barista than taking orders and making drinks.
Every moment the baristas are not busy serving customers they clean. They scrub the floor, wipe down all surfaces, clean the equipment, and wash and polish the utensils of their trade.
When they don’t clean, they replenish the supplies, ranging from a variety of beans and teas to over 40 drink flavorings. They stock up on whipped cream, real milk, and soy milk, paper napkins, cups of different sizes – the list goes on. [Read more…]